Premium glass nail care • U.S. shipping

SEPHANNA CUSTOMER CARE

Terms & Conditions

Clear terms for using the SEPHANNA website and purchasing our products.

Last Updated: September 24, 2026

Welcome to SEPHANNA.

These Terms & Conditions (“Terms”) govern your access to and use of https://sephanna.com/ and your purchase of products from SEPHANNA.

SEPHANNA is a brand owned and operated by AMZ INDUSTRIES LLC, whose principal/director is Abid Majeed.

By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the website or purchase products from us.

1. About SEPHANNA

SEPHANNA is a beauty and nail-care brand focused on reusable glass nail-care products, including glass nail files.

The website is operated by:

AMZ INDUSTRIES LLC
3332 Saxonville Way
Antelope, CA 95843
United States

Email: prospikeragency@gmail.com

2. Eligibility

You must be legally able to enter into a binding agreement to purchase products through this website.

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, colors, sizes, and features accurately.

However:

  • Actual colors may vary depending on your device or screen.
  • Product images may contain styling or presentation elements.
  • Minor variations may occur in product appearance.
  • Product availability may change without notice.

We reserve the right to correct errors, update information, and change product availability when appropriate.

4. Product Use and Care

SEPHANNA glass nail files should be used only for their intended nail-care purpose.

Glass products should be handled carefully and kept away from situations where they may be dropped, crushed, or exposed to unnecessary impact.

Please follow the care and usage instructions supplied with the product.

SEPHANNA does not make medical or therapeutic claims about its products unless expressly stated and supported by applicable evidence.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order for lawful reasons, including:

  • Product availability.
  • Pricing or listing errors.
  • Suspected fraud or unauthorized transactions.
  • Incorrect customer information.
  • Shipping limitations.
  • Other legitimate operational or legal reasons.

If we cancel an order after payment has been made, we will refund the amount paid for the canceled merchandise using the applicable payment method or another lawful refund method.

6. Prices and Payments

Product prices are displayed on the website and may change from time to time.

Applicable taxes, shipping charges, and other charges will be displayed during checkout where applicable.

Our website currently displays U.S. shipping charges through Shopify. Final shipping charges may depend on the order and the shipping settings displayed at checkout.

Payment processing is handled through Shopify and/or applicable payment processors.

We are not responsible for delays caused by a payment processor, bank, card issuer, or other third-party financial service.

7. Shipping and Delivery

We will make reasonable efforts to ship orders within the shipping time displayed on the website or at checkout.

We do not guarantee a delivery date unless expressly stated as a guaranteed service.

If no shipping period is stated, federal law may require internet sellers to have a reasonable basis to ship within 30 days of receiving a properly completed order. If we cannot ship within the promised time, applicable federal rules may require us to notify you of the delay and provide cancellation/refund rights.

Once an order has been handed to the carrier, carrier delays, weather, transportation disruptions, incorrect addresses, or other events outside our reasonable control may affect delivery.

Please ensure that the shipping address provided at checkout is accurate.

8. Returns and Refunds

SEPHANNA accepts eligible returns within 30 days of delivery, subject to our Return & Refund Policy.

Please review our complete Return & Refund Policy before returning an item.

Nothing in our return policy is intended to limit any mandatory consumer rights provided by applicable federal or state law.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible and provide your order number and appropriate photographs or information.

We may request photographs of:

  • The product.
  • The packaging.
  • The shipping label.
  • Any visible damage.

After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution in accordance with applicable law and our policies.

10. Cancellations

You may contact us as soon as possible after placing an order if you wish to request cancellation.

We cannot guarantee that an order can be canceled after it has been processed for shipment.

Nothing in these Terms limits cancellation or refund rights required by applicable law.

11. Reviews and Customer Content

If you submit a review, photograph, testimonial, comment, or other content to SEPHANNA, you represent that:

  • The content is truthful to the best of your knowledge.
  • You have the right to submit the content.
  • The content does not violate another person's rights.
  • The content does not contain unlawful, defamatory, fraudulent, or misleading material.

We may moderate or remove content that violates our policies or applicable law.

We do not require customers to provide positive reviews in exchange for refunds, discounts, or other benefits unless such practice is permitted and properly disclosed under applicable law.

Consumer review and testimonial practices are subject to FTC requirements concerning deceptive reviews, endorsements, and testimonials.

12. Intellectual Property

All website materials, including trademarks, logos, graphics, product photographs, text, designs, page layouts, and other content owned by SEPHANNA or AMZ INDUSTRIES LLC are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, publish, or commercially exploit our materials without prior written permission, except where permitted by law.

SEPHANNA and associated brand materials may be trademarks or trade names of their respective owner.

13. Prohibited Uses

You agree not to use the website to:

  • Violate applicable laws or regulations.
  • Commit fraud or attempt unauthorized transactions.
  • Interfere with website security.
  • Access areas or information without authorization.
  • Introduce malware or harmful code.
  • Scrape or copy website content for unauthorized commercial purposes.
  • Misrepresent your identity.
  • Abuse promotions, discounts, or payment systems.

Our website may use or link to third-party services, including Shopify, payment processors, analytics providers, shipping providers, and other services.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for independent third-party services that we do not control.

15. Disclaimer

To the maximum extent permitted by applicable law, the SEPHANNA website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption.
  • The website will always be error-free.
  • Every website function will always be available.
  • Third-party services will always be available.

Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, AMZ INDUSTRIES LLC and SEPHANNA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by law.

Our liability will not be limited to the extent that applicable law does not permit such limitation.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AMZ INDUSTRIES LLC, SEPHANNA, and their respective personnel and service providers from claims, liabilities, damages, losses, and expenses arising out of your unlawful misuse of the website, violation of these Terms, or violation of another person's rights.

18. Governing Law

These Terms will be governed by the laws applicable in the State of California, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights available under the laws of their state of residence.

19. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

21. Contact Us

If you have questions concerning these Terms, please contact:

AMZ INDUSTRIES LLC
SEPHANNA
3332 Saxonville Way
Antelope, CA 95843
United States

Email: prospikeragency@gmail.com