1. Shipping Locations
SEPHANNA currently ships within the United States only.
We do not currently offer international shipping.
2. Shipping Cost
Our standard shipping fee is:
$4.99
Free Shipping
Orders with a merchandise total of more than $50 qualify for free standard shipping within the United States.
Shipping eligibility and any applicable charges will be displayed during checkout before you complete your order.
3. Order Processing Time
Orders are generally processed within 1–2 business days after the order is successfully placed and payment has been confirmed.
Business days generally mean Monday through Friday and do not include applicable U.S. federal holidays.
Order processing may take longer in circumstances such as:
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High order volumes
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Holidays or promotional periods
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Payment verification
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Incorrect or incomplete customer information
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Unexpected operational issues
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Circumstances beyond our reasonable control
4. Shipping and Delivery Time
Once your order has been processed and shipped, standard delivery is generally expected to take 3–5 business days through USPS.
Because orders require processing before shipment, the typical overall timeframe is approximately 4–7 business days from the date of order under normal circumstances.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
USPS delivery times may be affected by weather, holidays, transportation issues, service disruptions, incorrect addresses, or other circumstances outside SEPHANNA's control.
5. Shipping Carrier
SEPHANNA currently uses USPS (United States Postal Service) for standard shipping.
Once your order has been handed to USPS, tracking information may be provided when available.
Please note that tracking information may take some time to update after the shipping label has been created or the package has entered the carrier's system.
6. Order Tracking
When tracking information is available, we may send your tracking details to the email address associated with your order.
You can use the tracking information provided by USPS to monitor your shipment.
SEPHANNA is not responsible for delays caused by USPS or other circumstances outside our reasonable control, but we will make reasonable efforts to assist you with delivery issues.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you realize that you entered an incorrect address, please contact us as soon as possible at:
prospikeragency@gmail.com
We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, we cannot guarantee that the address can be changed.
If a package is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the customer requests that the package be shipped again.
8. Delayed Orders
We make reasonable efforts to process and ship orders within the timeframes stated above.
If we learn that we will not be able to ship an order within the promised timeframe, we will provide the customer with appropriate notice and the options required by applicable law.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, an online seller generally must have a reasonable basis for its advertised shipping timeframe. If the seller cannot ship within the promised timeframe, the customer must be given the applicable option to consent to a delay or cancel the order and receive a prompt refund.
9. Lost Packages
If your package appears to be lost in transit, please contact us at:
prospikeragency@gmail.com
Please provide your:
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Full name
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Order number
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Shipping address
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USPS tracking number, if available
Depending on the circumstances, we may work with USPS to investigate the shipment.
After reviewing the situation and, where appropriate, completing a carrier investigation, SEPHANNA may provide a refund, replacement, or another appropriate resolution.
10. Delivered but Not Received
If USPS tracking shows that your package was delivered but you cannot locate it, please first check:
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Your mailbox or usual delivery location
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Other household members
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Neighbors
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Building management or reception, where applicable
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Any alternate delivery location noted by USPS
You may also contact USPS regarding the delivery.
Please contact us at prospikeragency@gmail.com so that we can review the situation.
SEPHANNA may conduct or request a carrier investigation before determining whether a refund, replacement, or another resolution is appropriate.
11. Damaged Packages
If your order arrives damaged, please take photographs of:
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The outside of the shipping package
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The shipping label
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The product
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Any visible damage
Then contact us at prospikeragency@gmail.com as soon as reasonably possible.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
12. Undeliverable or Returned Packages
A package may be returned to SEPHANNA if USPS is unable to complete delivery because of an incorrect address, incomplete address, refusal of delivery, or another delivery-related issue.
If your package is returned to us, please contact:
prospikeragency@gmail.com
We will review the circumstances and determine the appropriate next step.
Additional shipping charges may apply if the package needs to be reshipped because incorrect or incomplete shipping information was provided by the customer.
13. Shipping Delays Outside Our Control
SEPHANNA is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
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Severe weather
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Natural disasters
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USPS service disruptions
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Transportation interruptions
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Government restrictions
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Holidays
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Unexpected events affecting shipping networks
However, we will make reasonable efforts to assist you when a shipping problem occurs.
14. Order Changes or Cancellation Before Shipment
If you need to change or cancel your order, please contact us as soon as possible at:
prospikeragency@gmail.com
We will make reasonable efforts to accommodate your request before the order enters fulfillment or is shipped.
Once an order has been shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.
15. Contact Us
For questions about shipping or delivery, please contact:
AMZ INDUSTRIES LLC
SEPHANNA
3332 Saxonville Way
Antelope, CA 95843
United States
Email: prospikeragency@gmail.com
SEPHANNA is a brand owned and operated by AMZ INDUSTRIES LLC.