Last Updated: September 24, 2026
At SEPHANNA, we want you to be satisfied with your purchase.
SEPHANNA is owned and operated by AMZ INDUSTRIES LLC.
We offer a 30-day return period for eligible purchases.
1. 30-Day Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a standard return, the product should be:
- Returned within the 30-day period.
- In the same condition in which you received it.
- Clean and reasonably suitable for resale.
- Returned with its original packaging and included accessories where applicable.
Because our products are personal nail-care items, products that have been excessively used, damaged through misuse, or returned in an unsanitary condition may not qualify for a standard return, except where applicable law requires otherwise.
2. Damaged, Defective, or Incorrect Products
If your SEPHANNA glass nail file arrives damaged, defective, broken, or you receive the wrong product, contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Photographs of the packaging where relevant.
We will review the issue and, where appropriate, provide a replacement or refund.
3. How to Request a Return
To request a return, contact us at:
Email: prospikeragency@gmail.com
Please include:
Subject: Return Request – [Order Number]
Include your name, order number, the item you wish to return, and the reason for the return.
Do not send an item back until we provide return instructions when return authorization is required.
4. Return Shipping
For a standard “change of mind” or unwanted-item return, the customer is generally responsible for the return shipping cost unless we state otherwise.
If the item was damaged during shipment, defective, incorrect, or the return is otherwise required to be covered by us under applicable law, we will provide an appropriate resolution.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, we will issue the refund to the original payment method, unless another refund method is required or agreed to by applicable law.
We aim to process approved refunds within 7 business days after the return has been received and approved.
After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
6. Shipping Charges
For an approved standard return, original shipping charges are generally non-refundable unless:
- The item was incorrect.
- The item arrived damaged or defective.
- We made an error in fulfilling your order.
- Refund of shipping charges is otherwise required by applicable law.
7. Exchanges
If an item is defective, damaged, or incorrect, we may offer an exchange or replacement where appropriate.
For a standard return, you may be required to return the original product before a replacement or refund is processed.
8. Items That Cannot Be Returned
The following may be excluded from standard returns where applicable:
- Products returned after the 30-day return period.
- Products damaged by misuse, abuse, accident, or improper handling.
- Products returned in an unsanitary condition.
- Products materially altered after delivery.
These exclusions do not apply where applicable law provides a non-waivable consumer right.
9. Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the normal return process may apply.
10. Shipping Delays and Federal Consumer Rights
Federal law generally requires online sellers to have a reasonable basis for the shipping time they advertise. If no shipment time is stated, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires shipment within 30 days. When an order cannot be shipped as promised, applicable rules can require notice of the delay and a customer's opportunity to cancel for a prompt refund.
Nothing in this Return & Refund Policy limits any refund, cancellation, or other consumer right that cannot lawfully be waived.
11. Chargebacks and Payment Disputes
We encourage customers to contact us first so that we can investigate and resolve legitimate problems as quickly as possible.
Nothing in this section limits any rights you may have under applicable law or your payment card issuer's dispute procedures.
12. Contact Us
For return and refund questions:
AMZ INDUSTRIES LLC
SEPHANNA
3332 Saxonville Way
Antelope, CA 95843
United States
Email: prospikeragency@gmail.com